Refund & Return Policy

At DealMetro.Store, customer satisfaction is our highest priority. We strive to provide a smooth and satisfying shopping experience for all our valued customers. This Refund & Return Policy outlines our approach to handling returns, exchanges, cancellations, and refunds to ensure full transparency and a hassle-free shopping journey.

Please read this policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

We accept returns under the following conditions:

  • The product must be returned within 7 days from the date of delivery.
  • The item must be unused, unwashed, and in its original packaging with all tags, labels, and accessories intact.
  • Proof of purchase, such as a receipt or order number, must be provided.
  • Only products that are eligible for return (as mentioned on the product page) will be accepted.

Non-Returnable Items Include:

  • Items marked as “Final Sale” or “Non-returnable”
  • Personal care products, cosmetics, and hygiene items
  • Innerwear, swimwear, and socks
  • Perishable goods such as food or flowers
  • Custom-made or personalized products

2. How to Initiate a Return

To initiate a return, follow these simple steps:

  1. Contact our Support Team: Email us at support@dealmetro.store or use the “Contact Us” form on our website within 7 days of delivery.
  2. Provide Details: Mention your order number, item(s) to be returned, reason for return, and images if applicable (in case of defective or wrong items).
  3. Await Confirmation: Our team will review your request and respond with return instructions and a shipping label (if applicable).
  4. Pack the Item: Carefully repack the product in its original packaging and include a copy of the invoice.
  5. Ship the Package: Send the item back using the provided shipping label or via a reliable courier service.

3. Return Shipping Charges

  • If the return is due to an error on our part (damaged, defective, or wrong product), we will bear the shipping costs.
  • If the return is due to customer preference (e.g., size mismatch, change of mind), the return shipping charges will be borne by the customer.

4. Refund Process

Once we receive the returned item and inspect it, we will process your refund as per the below timeline:

  • Inspection Time: 2–4 business days after receiving the return
  • Refund Approval: Upon successful inspection, your refund will be approved
  • Refund Timeframe:
    • Credit/Debit Card: 5–7 business days
    • UPI or Wallet: 2–4 business days
    • Net Banking: 3–5 business days
    • COD Orders: Refunded as store credit or to your bank account (details required)

Please note: Refunds are only initiated to the original payment method unless stated otherwise.

5. Exchange Policy

We offer exchanges under the following conditions:

  • Exchange requests must be raised within 7 days of delivery.
  • Items must be unused, unwashed, and returned in original packaging.
  • Exchanges are subject to product availability.
  • If the requested exchange item is out of stock, a refund or store credit will be offered instead.

To initiate an exchange, contact our support team with your order details and the reason for the exchange. We will guide you through the process.

6. Damaged or Defective Products

We sincerely apologize if you have received a defective, damaged, or incorrect item. In such cases, please inform us within 48 hours of receiving the order by emailing support@dealmetro.store with:

  • Order number
  • Photographs or video of the product received
  • Brief description of the issue

Our team will verify the issue and offer a replacement, exchange, or full refund, depending on your preference and product availability.

7. Cancellations

  • Orders can only be cancelled before they are dispatched from our warehouse.
  • To cancel an order, contact us immediately at support@dealmetro.store or through our website chat support.
  • If your order has already been shipped, it cannot be cancelled. In such cases, you may wait for the product to arrive and then initiate a return request.

Note: Prepaid orders canceled before shipment will be refunded to the original payment source. COD orders will be canceled without any refund obligation.

8. Store Credit Option

Customers may choose to receive store credit instead of a direct refund. Store credit will be issued as a coupon code equal to the refund amount, which can be used for any future purchase on DealMetro.Store.

Benefits of choosing store credit:

  • Instant availability for future orders
  • No bank processing delay
  • Can be used across multiple orders

9. Important Notes

  • We reserve the right to refuse a return or refund if the product does not meet our return criteria.
  • We are not responsible for any items lost or damaged in transit during the return process if the customer uses their own shipping method.
  • Refunds will not be issued for delayed deliveries due to unforeseen circumstances beyond our control (e.g., natural disasters, lockdowns, courier delays).

10. Contact Us

For any questions or concerns regarding your orders, returns, or refunds, please feel free to reach out to us:

📧 Email: support@dealmetro.store
🌐 Website: www.dealmetro.store
🕒 Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Thank you for shopping with DealMetro.Store.
We’re committed to providing quality products and excellent service. If there’s anything we can do to enhance your experience, please don’t hesitate to let us know.

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